This document regulates the terms and conditions of use of this website and the purchase of products on it.

You should carefully read the conditions, as well as the cookies and privacy policies. In this sense, the use of this website constitutes your agreement with these conditions of sale. Terramay reserves the right to change these sales conditions without prior notice, and any changes will be published here.

If you have any questions, you can contact us using the contact form or through Customer Support.

Its users are therefore expressly prohibited from transmitting messages or information that are offensive, misleading, defamatory, obscene or that violate, in any way, the right to privacy or intellectual or industrial property of third parties, as well as the provision of any information that may be harmful to third parties or to the website owner.

Terramay reserves the right to delete the user's account if any of these situations occur.

Data protection

Terramay Agricultura, Lda reaffirms its commitment to protecting the data of its customers and visitors to this website. The information or data provided by the customer will be treated in accordance with the provisions of the Privacy Policy. By using this website, the customer is consenting to the processing of said information and data and declares that all information or data provided to us is true and corresponds to reality.


The website is intended for private use only. The reproduction, transfer, distribution or storage of the website's contents without prior written authorization is prohibited for purposes other than strictly personal use. Terramay reserves the right to modify the information presented about: products, promotions, services and other commercial conditions at any time.

In the event that you find links on other websites that allow you to access, we inform you that Terramay has no responsibility, neither for the origin of the page nor for the contents contained therein.

Product information

In the event of any typographical/computer error in the presentation/description/price of the products, and other information, the customer has the right to terminate the purchase and sale contract under the applicable legal terms. Likewise, Terramay has the right to propose changes to the order if the error is harmful to the company. All products sold in comply with Portuguese legislation.

The colors displayed on computers depend on several factors such as the resolution of the monitor and the color temperature setting of the monitor itself, therefore, the actual color of the product may not be exactly the same as the color shown in the photograph. However, we are always careful to provide the photographs on the product page as accurately as possible.


Placing an order respects all e-commerce rules and laws. Any order is subject to respective acceptance, which will always be confirmed by sending an email communicating the dispatch of the product(s) - Dispatch Confirmation.

The purchase and sale contract will only be formalized with the communication of the Dispatch Confirmation and will only concern the products mentioned therein. If the order is not accepted after any debit has been made to the user's account, the respective amount will be refunded in full.

In case of unavailability of the product or out of stock, Terramay will inform the customer by email within a maximum period of 3 working days, offering as an alternative i) other products that correspond and come closer to what is desired, ii) indication of the approximate date for replacement of the product. product. In the last case, if the user loses interest in the order, they may choose to cancel with the right to a refund of the amount paid, within a maximum period of 8 days, using the same payment method or in the form of a discount voucher for a future purchase in the store. online.

The customer is responsible for the veracity of the data communicated to Terramay and undertakes to immediately enter any changes to their customer registration account. Terramay declines any responsibility for any delay or impossibility in processing the order, particularly at the time of delivery, resulting from an error or insufficient data communicated by the customer. You must provide your personal data and correct addresses, so that Tearramay can properly process orders. Any user errors in your order or changes to it can only be made until the user confirms the purchase, that is, payment. If you wish to correct the order placed, the customer must request this correction by email, sending an email to hello . The validity of the correction request depends on confirmation of its receipt, in writing, by Tearramay.

Once the order has been shipped, the customer will receive a confirmation email with the respective invoice, the assigned shipping number and a link that will allow them to track the order on the carrier's website.

In accordance with the provisions of law 7/2004 of January 7, relating to electronic commerce, Tearramay reserves the right to unilaterally cancel the order whenever there is a programming error, computer malfunction or if the contractual proposal arrives. deformed to its destination where the error concerns an essential element of the contract.

Pricing and payments

The prices indicated on this website are presented in Euros, include VAT, but do not include delivery costs (they are calculated during the checkout process, if applicable).

Tearramay reserves the right to change sales prices at any time.

You can make payment with MultiBanco Reference, with debit or credit cards, through MBWay or through a Paypal account.
Credit cards are subject to validation and authorization checks by the issuing entities, but if they do not authorize payment, we cannot be held responsible for any delay or lack of delivery and we will not be able to conclude the purchase and sale contract with the user.

Returns and complaints

When you receive your order, you must always confirm that the item is in perfect condition, without manufacturing defects or other anomalies. Do not accept to receive your order if the packaging is visibly damaged or opened. If you detect that the item is not as intended, you must contact us as soon as possible, so that we can exchange the item.

> Returns are only accepted for products that:
- have not been opened;
- have original packaging;


If the return is caused by a Terramay shipping error, the customer must contact Customer Support so that we can schedule the collection of the item, thus Terramay assuming all the costs of the exchange/return and new shipping. To submit a complaint about a used product, you must contact Customer Support so that we can resolve the process. If the original brand accepts the complaint, the item will be replaced with a new one, if the complaint is not accepted, we will return the claimed item to the customer again, without the right to refund or compensation.


Refunds are made using the same payment method used to place the order.

Marketing and communication

Campaigns carried out in the Tearramay online store have specific regulations for each of them. As such, returns for purchases made in these campaigns will be based on the final billing value and not the original value of the items.
Promotional campaigns follow the online store's stock availability rules.
With regard to shipping costs, the value to take into account is the value with the discounts applied.

Privacy Policy

Who processes your personal data?
The person responsible for processing your personal data is Terramay, with legal representation from the company Terramay Agricultura, Lda, with headquarters at Rua do Século, 30 A 7250-203 Alandroal, Portugal and with NIPC 515215236. If you need to contact Terramay, you can do so via the following email:

Purpose of processing personal data

The data will be processed for the purposes of managing your online account, service communications, order deliveries and analyzing your customer profile. This analysis is carried out based on your consumption history and browsing data, with a view to creating conditions to improve your shopping experience, as well as to optimize the Terramay product range. Based on this analysis and the consent you give us, Tearramay may send you offers, discounts or benefits, generic or targeted, and other information that may be of interest to you. In any case, these offers, discounts or benefits may be granted automatically.
If you provide your tax identification number or your date of birth, this data will only be processed, respectively, to issue invoices and improve the customer profile analysis mentioned above.

In order to provide you with the best possible service, Terramay works with some entities external to its organization that will process the personal data of users of this website. These external entities include carriers, technology and digital service providers, and digital marketing platforms. We rely on the integrity and experience in data processing, the guarantees of compliance with applicable laws and regulations, as well as the technical security measures adopted by these external entities in relation to the processing of personal data.

Applicable legislation and jurisdiction

Contracts for the purchase and sale of products through this website are regulated by Portuguese Law. Any dispute arising from or related to these Agreements is subject to the non-exclusive jurisdiction of the Portuguese courts.
The provisions of this clause do not prevail over any legal rights of the user as a consumer.

In the event of a consumer dispute, the consumer can appeal to a Consumer Dispute Resolution Entity:
CIMAAL - Center for Information, Mediation and Arbitration of Consumer Conflicts in the Algarve Edifício Ninho de Empresas - Estrada da Penha 8005-131 Faro

CNIACC - National Center for Information and Arbitration of Consumer Conflicts Faculty of Law of Universidade Nova de Lisboa - Campolide Campus

Consumer Conflict Arbitration Center of the District of Coimbra Av. Fernão Magalhães, n.º 240, 1º 3000-172 Coimbra

Lisbon Consumer Dispute Arbitration Center Rua dos Douradores, 116, 2º 1100-207 Lisbon

Contracts concluded in the Autonomous Region of Madeira Rua da Figueira Preta, n.º 10, 3rd floor 9050-014 Funchal

Porto Consumer Information and Arbitration Center Rua Damião de Góis, 31 – Loja 6 4050-225 Porto

Consumer Dispute Arbitration Center of Vale do Ave Rua Capitão Alfredo Guimarães, n.º 1 4800-019 Guimarães

Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) BRAGA: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé) 4700 - 030 Braga VIANA DO CASTELO: Av. Rocha Paris, nº 103 (Edifício Vila Pink) 4900 - 394 Viana do Castelo

In the event of an online consumer dispute, the consumer can resort to an “online” dispute resolution system (RLL), the ODR Platform ("online dispute resolution"), with competence to resolve disputes relating to the resulting contractual obligations of sales contracts or online services. Access the Electronic Platform for Alternative Dispute Resolution in Remote Contracts here.

More information on the Consumer Portal –